VIP Member

frequently asked questions


Here are answers to some frequently asked questions regarding the VIP program:

“Where’s my VIP email?

VIP emails are sent out at the beginning of each month. If you’ve signed up using a Gmail account be sure to check your “social” or “promotion” tabs at the top of the main window. You may also want to add vip”AT” to your address book to avoid having our promotional email messages filtered out.

“I just signed up – how long until I receive a VIP email?”
Your VIP email will be sent to you at the beginning of the next month that follows your sign up date.

“Do I really have to show a current VIP voucher to participate in each event?”
Yes. VIP members are required to show a current printed voucher each time they participate in an event. For your convenience you may also show your server the current voucher or VIP email from your smartphone. Only the current month’s vouchers or emails will be accepted to participate so be sure to save the email to use all month long.

Does each person at my table need to show a valid VIP voucher or email?
No. only one person at your table needs to show a valid VIP voucher or email and everyone at the table will be able to participate in the event.

“Can I use my VIP for take-out?
No. VIP events are for dine-in customers only unless otherwise stated on the individual event notice.

“How do I change my email address?
Simply click here and let us know your new address.